Telecom Operations Analyst

Overview

This is a hybrid role – 2 days remote and 3 days in the Malvern, PA office.

The Telecom Operations Analyst is responsible for managing all company-wide telecom MACDs, billing inquiries, and supporting key organizational initiatives. This role includes coordinating project-based rollouts, supporting site acquisitions and dispositions, and conducting provider audits and service transitions. Projects may involve vendor migrations, service upgrades, and billing optimization efforts. The Analyst plays a key role in standardizing telecom systems and processes under the direction of the Telecom Manager.

In addition, this individual provides day-to-day operational support as needed, assisting the team across all aspects of telecom services and support.

Who we are:

CubeSmart, a publicly traded real estate investment trust (NYSE: CUBE), is one of the top owners and operators of self-storage facilities in the United States. At CubeSmart, we’re intentional about culture. You can experience it everywhere from our mission statement of “genuine care” to our “It’s What’s Inside That Counts” tagline to calling each other “teammates” rather than employees. This spirit fosters a fun and collaborative environment that has resulted in our rapid growth and being recognized amongst the top in our industry.

CubeSmart’s award-winning team is made up of people who genuinely care. Teammates care about our customers and the life events and/or business needs they are facing. Teammates are passionate, responsible and understanding. The CubeSmart team is made up of people who have a can-do attitude, are committed to their own success and the success of the company, and lead by example.

If this sounds like a team and culture that matches your personal values and motivations, we want to hear from you.

Responsibilities

Responsibilities include:

• Project assistance including regular communication of all company-wide telecom initiatives from conception to completion
• Supports onboarding/offboarding of voice and data connections including POTs, VoIP, SIP, broadband, fiber and mobile at all Company locations
• Serves as a technical point of contact for escalated telecom billing inquiries
• General to advanced knowledge of telecom cabling, networking, and connectivity
• Promotes valuable communication between internal teammates and vendors
• Primary responsibility of keeping telecom systems and assets documented and standardized
• Primary point of contact for all TEM related operational changes and ongoing maintenance
• Creates and maintains documentation of department processes and procedures
• Oversees maintenance of telecommunication services inventory database
• Assists in management of telecom vendor relationships and contracts
• Maintains open dialogue and relationships within IT and with other departments to ensure that optimal connectivity and system security is maintained
• On call availability as needed on a rotating schedule

Qualifications

Additional Preferred Qualifications:

• Experience performing MACD services from start to finish
• Knowledgeable configuring hosted VoIP systems & SIP devices a plus
• Hands-on experience implementing telecom service changes
• Above average knowledge of MS Office suite

Education and Experience

Minimum Required Qualifications (including Programs/systems experience)

• Bachelor’s degree in business management, computer science, or other information systems related field or equivalent combination of education and experience
• Two to Three years of experience in a telecom MACD & TEM billing environment
• Ideal candidate will be highly organized, task oriented, capable of managing multiple complex tasks.
• In-depth understanding of VoIP systems and SIP communications
• Strong problem solving and effective interpersonal and communication skills
• Ability to pursue challenging issues with telecom providers ensuring timely resolution

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