Telecom Operator

Department/Unit:

Telecommunications

Work Shift:

Evening (United States of America)

Salary Range: $18.00 – $23.79

Proficiency in Microsoft Office Suite. Proficient in computer applications. Ability to multitask. Some knowledge of healthcare specific applications and vendors. Must be adept at handling a high call volume while ensuring all emergency and disaster procedures are implemented with expediency and accuracy. Ability to collect and analyze data to identify needs and/or problems of customers; draw logical conclusions and take appropriate action(s).

• Must be able to adapt to a large, complex, multi-system healthcare environment, confer with both internal and external customers and manage expectations of a diverse and demanding constituency.
• Works independently on routine daily tasks.
• Ability to troubleshoot minor problems within Telecon applications and systems.
• Can function as a member of a larger team or lead small groups.
• Independently respond to Telecom application issues and provide resolution.
• Defines procedures for daily operational support.
• Maintain systems documentation.
• Learns user functions, organization and role in the AMC environment to the extent required.
• Performs at or above the Information Technology performance standards.
• Fulfills department requirements in terms of providing work coverage and administration notification during periods of personnel illness, vacation and education.
• Other duties or assignments as designated by management.

Thank you for your interest in Albany Medical Center!

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

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