Telecom Operator in Jacksonville, Florida

Description

Introduction

Do you have the career opportunities as a Telecom Operator you want with your current employer? We have an exciting opportunity for you to join HCA Florida Memorial Hospital which is part of the nation’s leading provider of healthcare services, HCA Healthcare. HCA Florida Memorial Hospital is located in Jacksonville FL.

Candidates must be open to working any of the following shifts, including weekends: 7a-330p, 10a-630p, 3p-1130p, and 11p-730a.

Benefits

HCA Florida Memorial Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

• Free counseling services and resources for emotional, physical and financial wellbeing

• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

• Employee Stock Purchase Plan with 10% off HCA Healthcare stock

• Family support through fertility and family building benefits with Progyny and adoption assistance.

• Referral services for child, elder and pet care, home and auto repair, event planning and more

• Consumer discounts through Abenity and Consumer Discounts

• Retirement readiness, rollover assistance services and preferred banking partnerships

• Education assistance (tuition, student loan, certification support, dependent scholarships)

• Colleague recognition program

• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as a Telecom Operator where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Job Summary and Qualifications

As a Telecom Operator, you will organize and direct incoming calls through the PBX console in a most expedient and professional manner. The Operator provides exceptional communication skills and plays a vital role in daily communication.

What you will do in this role:

• You will answer the switchboard in a calm and professional manner.

• You will page all personnel as authorized in department procedures in a professional manner. You will page, verify, and record all emergency calls.

• You will maintain department on-call schedules.

• You will report all telephone repair problems to appropriate areas as directed.

• You will monitor all alarm indicators located in the PBX operator room: medical gas alarm, oxygen line pressure, fire alarm panel. Report immediately to the Engineering department when monitors go into alarm.

• You will monitor dedicated CODE phone line at switchboard and respond immediately if alarms activate as authorized.

• You will accurately transfer calls to the correct extension or department.

• You will review and record information in the Communication Journal, including codes, customer/employer complaints, equipment problems/repairs, notable incidents, safety issues and concerns, and any other information that needs to be communicated to other shifts.

• You will utilize the CPCS system to facilitate inquiry to provide accurate patient location.

What qualifications you will need:

• You must have a high school diploma or equivalent

• Operator and/or customer service experience is preferred

• Candidates must be open to working any of the following shifts, including weekends: 7a-330p, 10a-630p, 3p-1130p, and 11p-730a.

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Memorial Hospital has provided quality healthcare services since 1969, giving patients access to highly-trained physicians and advanced technology. With more than 50 years of pioneering healthcare, our 450+ bed hospital is one of the region’s leading acute care facilities. We offer a range of services for our patients, including 24-hour emergency care at three different locations and a Level II trauma center . Other specialized programs include our accredited Chest Pain Center, certified Stroke Center, Heart Center, Bone and Joint Center, maternity center and much more. Memorial has received the Gold Seal of Approval for Primary Stroke Centers and is sepsis-certified by the Joint Commission.

At Memorial Hospital, our care like family culture extends to our patients, our people and our Jacksonville community. We are committed to each other because when we join together, our patients are cared for in the safest and most compassionate way.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

“Bricks and mortar do not make a hospital. People do.”- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Telecom Operator opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.