Telecom Operator in Panama City, Florida

Description

Introduction

Do you have the career opportunities as a(an) Telecom Operator you want with your current employer? We have an exciting opportunity for you to join HCA Florida Gulf Coast Hospital which is part of the nation’s leading provider of healthcare services, HCA Healthcare.

Benefits

HCA Florida Gulf Coast Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

• Free counseling services and resources for emotional, physical and financial wellbeing

• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

• Employee Stock Purchase Plan with 10% off HCA Healthcare stock

• Family support through fertility and family building benefits with Progyny and adoption assistance.

• Referral services for child, elder and pet care, home and auto repair, event planning and more

• Consumer discounts through Abenity and Consumer Discounts

• Retirement readiness, rollover assistance services and preferred banking partnerships

• Education assistance (tuition, student loan, certification support, dependent scholarships)

• Colleague recognition program

• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Telecom Operator where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Job Summary and Qualifications

POSITION SUMMARY: Answer and route all incoming calls to switchboard in a courteous and professional manner, calmly handle communication of reported emergency codes and alarms, maintains related records, other duties as assigned.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential core function satisfactorily. The requirements listed below are representative of the knowledge, skill, experience, and ability necessary to perform this job.

ESSENTIAL FUNCTIONS:

· Pages all personnel as authorized in department procedures.

· Pages, verifies, and records all emergency codes.

· Reports all telephone repair problems to appropriate area as directed in department procedures.

· Monitors all alarm indicators, enunciators and monitors located in the PBX operator room including medical gas alarm, oxygen line pressure, fire alarm panel, and reports immediately to Plant Operations when monitors go into alarm.

· Monitors Code indicators and dedicated Code One (I) phone line at switchboard; responds immediately if alarms activate as authorized in departmental procedures.

· Maintains records for beepers, logs beepers in/out, dispenses batteries, reports needed repairs to Materiel Management.

· Maintains record of keys in department; logs keys in/out, reports lost/broken keys to Supervisor.

· Uses cell phones, PPT, two-way radio to contact security, plant ops or essential personnel.

· Uses beepers or cells for both in-house and off-premises messages,

· Monitors my child, pages code pink, monitors and activates hospital wide lock down as directed by leadership based on policy and procedures.

· Responds and logs date, time and physician requesting to open parking lot gate.

· Monitors CCTV and reports activities of concern to security or leadership.

· Reviews Communications Journal at beginning of each shift.

· Records information into Communications Journal, including codes, customer/employer complaints, equipment problems/repairs, notable incidents, safety issues/concerns, and any other information that needs to be communicated to other shifts.

· Assists with and records all long-distance calls handled for patients and authorized personnel, as authorized; records information on calls into long-distance call book.

· Reports supply and equipment needs to supervisor.

· Participates in emergency preparedness drills and actual emergencies as instructed in the hospital safety manual.

· Follows established patient safety guidelines for reporting a significant medical error or unanticipated outcome in the patient’s care which results in patient harm.

EDUCATION REQUIRED AND/OR PREFERRED:

High school diploma or equivalent

Applicable work experience may substitute for education

EXPERIENCE REQUIRED OR PREFERRED:

3-5 years experience specific to trade and/or responsibilities.

HCA Florida Gulf Coast Hospital is a 238-bed acute care hospital. For 40 years, we have served Bay County and the surrounding communities. We are an accredited facility offering comprehensive care. This includes advanced cardiac assessment and treatment. We offer certified women’s services. Our hospital has dedicated spaces for adult and pediatric emergency services. We are certified in Advanced Primary Stroke Care. Our hospital is accredited as a Comprehensive Breast Care Center. We are the area’s only Accredited Chest Pain Center with Primary PCI and Resuscitation. Other services that we offer include orthopedic care and joint replacement, robotic surgery, cardiac, vascular, and interventional services. We are home to the only Pediatric ER in the community. We have the only Level III Neonatal Intensive Care Unit (NICU) and Pediatric Intensive Care Unit in the region. Together, we continue to raise the bar in healthcare.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

“Bricks and mortar do not make a hospital. People do.”- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Telecom Operator opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.