Telecom Payment Operations – Business and Operations Specialist

The Global Supplier Services (GSS) Telecom Payment Operations team, located in the United States and India, is responsible for accurate and timely invoice payment including audit for compliance and accuracy. 

As a Telecom Payment Operations – Business and Operations Specialist in Global Supplier Services, you will be responsible for operational tasking includes invoice and supplier contract review, research, escalation, dispute management and reporting against performance metrics as well as partnering with our stakeholders and vendors. Analyze and reconcile complex telecom issues requiring specialized knowledge of Telecom invoice methodology incorporating process/policy standards within the department.

Job Responsibilities:

• Understand assigned accounts, including detailed knowledge of operations that affect the account, accounting, system interfaces that affect the accounts, telecommunication terms and contracts and overall transactions flow of operating and closing entries.
• Process and validate telecom invoices with appropriate General Ledger coding and ensuring accuracy of charges.
• Respond to, research and resolve outstanding items including past due balances, late fees and charge variances.
• Communicate with clearing partners to facilitate resolution of outstanding items. Clearing partners will include internal stakeholders and external vendors/suppliers.
• Identify exemptions to standards on assigned accounts, determining underlying causes and escalating to the supervisor and/or clearing partners as appropriate. Identify and communicate with other departments as applicable.
• Prepare reports timely on disputed/recouped charges as savings according to business standards.
• Maintain complex and accurate documentation to support disputed items in accordance with appropriate telecom contracts and tariffs and in compliance with Corporate Accounting practices and policies.
• Collect, process and tabulate data and statistics for monthly reporting needs on a timely basis.
• Obtain thorough understanding of cost center bill-out concepts, allocation codes, general ledger practices and all corporate and/or vendor systems and interfaces that affect the timely processing and posting of vendor accounts.
• Analyze, dispute, track and report contract billing irregularities timely including variations from contractual rates, unauthorized or third-party charges, duplicate billing, disconnected services, and early termination fees.
• Analyze/communicate out-of-condition abnormalities in monthly statistics to management.

Required qualifications, capabilities, and skills:

• Strong MS Office knowledge specifically Excel, PowerPoint and Access skills
• 2+ years of related experience in financial services industry
• Excellent written and oral communication skills and research skills
• Reconciliation of accounting and understanding of transaction flows, system interfaces and bank operations
• Understanding of key controls and how they impact the business from an operational, accounting and/or systems perspective
• Ability to effectively influence and foster partnerships with peers, management, and business partners to achieve objectives
• Strong communication, listening, and presentation skills
• Exceptional problem-solving skills as well as the ability to create logical and realistic solutions

Preferred qualifications, capabilities, and skills:

• 2+ years of personnel management or team lead experience
• Knowledge of Telecommunications and Telecom Vendor Management

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Global Supplier Services (GSS) manages the source-to-pay cycle, engaging with suppliers, negotiating contracts, conducting risk assessments and evaluating the customer experience. Global teams support sourcing, third party oversight, procurement and payment operations, supplier relationship management and customer experience.

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