Telecom Project Manager

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. 

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

Five9 Telecom Project Manager

The Telecom Project Manager works to assist managers with the coordination of internal resources, third parties, meetings, and information. They organize projects with the goal of getting them completed on time and within budget.

Job Description

Five9 is a dynamic growing company is seeking to hire a Telecom Project Manager. This task involves monitoring project plans, schedules, work hour budgets, and organizing and participating in stakeholder meetings, and ensuring that project deadlines are met in a timely manner.

To be successful as a Telecom Project Manager, you will need to be able to work on tight deadlines, be competent in using Microsoft Project, Word, and Excel, and have exceptional verbal, written, and presentation skills. Relevant experience of at least three (3) years is preferred for consideration.

Primary Responsibilities

• Manage all day-to-day operational and tactical aspects of multiple Implementation projects
• Creating Project Plans
• Elicit and define project timelines working with Program Manager and customer for go-lives 
• Effectively communicate plans, progress and status/updates to both internal staff and customer stakeholders.
• Articulate the value of Five9’s Professional Services through presentations, demonstrations and open discussion with customers and prospects.
• Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization.
• Develop materials in-line with the specific Sales and/or Services opportunity requirements.
• Organizing, attending and participating in stakeholder meetings.
• Documenting and following up on important actions and decisions from meetings.
• Preparing necessary presentation materials for customer meetings.
• Undertaking project tasks as required.
• Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project in PSA Tool and Salesforce.
• Assess project risks and issues and provide solutions where applicable.
• Ensure stakeholder views are managed towards the best solution.
• Coordinate and facilitate meetings, action items and assign tasks and accountability to project and internal resources as required.
• New project engagement on internal kickoff and gather project resources for the Program Manager as required.

Required Qualifications

• Three years experience in related field, Networking or telecom projects preferred.
• Exceptional verbal, written and presentation skills.
• Ability to work effectively both independently and as part of a team
• Experience using computers for a variety of tasks
• Competency in Microsoft applications including Project, Word, Excel, and Outlook, Salesforce.
• Knowledge of file management, transcription, and other administrative procedures.
• Ability to work on tight deadlines on multiple active projects.
• Willing to work US time or night shift schedule

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Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. 

View our privacy policy https://www.five9.com/pt-pt/legal. 

California residents, view our Privacy Notice here: https://www.five9.com/legal/candidatenoticeca. 

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9. 

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia. 

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