Telecom Quality Manager

Your Impact:

Our Telecommunications Group has been at the forefront of creating a new generation of wireless communication infrastructure for over 40 years. We specialize in everything from network development to complete telecom life cycle solutions. While the wireless world is ever changing, the demand for innovative technology and long-term support services remains constant. These services include site acquisition, design, and construction, to full operations, maintenance, and deconstruction.

Develop, implement, maintain, and continually improve a business management system aligned with TL 9000 for the telecommunications group within Critical Mission Solutions line of business. This position will sit in the downtown Philadelphia office.

Primary Activities

• Lead and oversee the strategic development of the Telecom’s BMS system in alignment with the Global Business Management System / Critical Mission Solutions (CMS) requirements to successfully accomplish the organizational goals.
• Provide guidance and direction to the responsible stakeholders for developing the BMS system, to evolve from its current state to meet TL9000 requirements eventually.
• Continuously monitor and evaluate the BMS progress and make necessary adjustments and improvements as required to stay on track with the organizational goals.
• Establish clear metrics and performance indicators to assess the effectiveness and success of the BMS, ensuring that they align with the overall organizational objectives.
• Provide regular updates and reports to the management and stakeholders, communicating the progress, challenges, and achievements related to the development of BMS.
• Engage and communicate with employees at all levels of the organization to ensure their understanding, support, and alignment with the BMS and the overarching organizational goals.
• Conduct internal audits to assess the effectiveness of the processes, identify areas of improvement, and drive compliance with the procedures and standards.
• Establish a systematic approach for corrective action, ensuring that identified issues and non-conformities are addressed in a timely manner, root causes are identified, and appropriate corrective/preventive measures are implemented to prevent reoccurrence.
• Offer training and support to cross-functional teams, equipping them with the necessary tools, techniques, and knowledge to effectively engineer and maintain their processes for long-term efficiency and effectiveness.
• Implement performance management that encompass setting clear performance metrics and targets, regularly monitoring performance against these targets, providing feedback and coaching to process owners.
• Lead and oversee the development and implementation of robust processes for the enterprise and regional aspects of the system, including internal audit, corrective action, document control, business continuity, risk management, tool management, and performance management.
• Direct the quality function within each region/client.
• Direct and support continual improvement activities (e.g., Kaizen, Value Stream Mapping, topical workshops, etc.)
• Participate in Quality and Performance Excellence Conferences and teleconferences
• Travel, as necessary, to support regional-specific quality and leadership activities

Our health and welfare benefit are designed to invest in you, and in the things you care about. Your health. Your well-being. Your security. Your future. Typical benefits offered include flexible work schedules and opportunities to work remotely, educational reimbursement, retirement benefits, employee stock purchase plan, health benefits, disability benefits, life and accident insurance, voluntary benefits, paid time off and paid holidays, and parental leave. Salary offer is geographic dependent.

Here’s What You’ll Need:

Expectations

• Exhibit integrity
• Take initiative, when warranted
• Work with and assist others to maximize system effectiveness and efficiency
• Build positive/effective relationships with clients and co-workers
• Communicate effectively, both written and verbal
• Influence and motivate others positively
• Stay current with advancements in the Quality career field
• Demonstrate commitment to safe work practices and established standards and procedures

Experience:

• 10+ years of related experience and familiarity with Microsoft applications.
• Bachelors’ Degree required; Masters optional.
• Must be eligible to work for any US employer without current or future visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. 

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