Chartis has an immediate opening for a highly skilled and motivated Telecom Radio Specialist to join our team. As a Telecom Radio Specialist, you will play a vital role in ensuring the seamless operation, maintenance, and optimization of telecom radio systems. You will be responsible for troubleshooting radio related issues, implementing upgrades and providing technical expertise to enhance the telecommunications network.
Responsibilities
Assist the call center managers and end users with solutions to technical problems and implementations of telecommunications hardware, software, operating systems, utilities, networks, and data communications specific to Call Center ACD and IVR.
Manage telecommunications systems that include Nortel Norstar Integrated Communication System, multiple configurations of stations and trunks including analog loop, POTS, T1, BRI, PRI, analog DID, and analog E&M, which also supports advanced applications, such as voice messaging, unified messaging, digital networking, and basic and enhanced call centers.
Monitor and evaluate PBX operation through the eventual long-term goal of converting fully to Voice over Internet Protocol (VoIP) technology.
Maintain, monitor, and analyze dial tone circuits. Serve as main contact for user inquiries regarding voice communications equipment use, capabilities and on-site troubleshooting.
Administer digital & analog circuits (T1 circuits). Possess familiarity with design topologies and hardware requirements for T1 circuits. Monitor and troubleshoot multi-service access routers.
Provide user support and guidance for telecom related issues including voicemail lock-outs and resets.
Assist in evaluating the facility’s telecommunication needs, gathering data, soliciting support and planning for service needs as they are determined.
Assist in coordinating (including with vendors), installing, maintaining and reconfiguring telecommunications equipment and supporting infrastructure and will support troubleshooting and help facilitate problem resolution.
Review and analyze technical documentation to ensure adequate telecommunications support equipment has been identified in support of new equipment installations.
Recognize and identify potential areas where existing policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion.
Prepare documentation for processes and procedures.
Perform analysis of system-generated statistics and make recommendations for hardware/software/traffic configurations and resource allocation.
Coordinate changes in voice communication requirements caused by changes in the business needs of the client.
Implement and manage call accounting and telecommunications management systems.
Assist in reviewing plans and performance to ensure that are in conformance with organizational guidelines, procedures, and requirements.
Maintain an active & current inventory of all devices & services
Manage, troubleshoot and resolve issues with all D-mark blocks and junctions within the Nortel system.
Build, test, install and troubleshoot network cabling, terminate T1 lines to network devices and draft respective wiring diagrams.
Review technical specifications & plans and evaluate proposed equipment configurations for suitability and interoperability with existing system and network architectures.
Support the Alarm Receiver system and equipment: program, maintain and repair; ensure proper data storage and maintain inventory.
Support the Radio system and equipment: update alias database information; maintain console configurations; coordinate updates for the console system; program radio equipment for client regions; coordinate repair of portables and mobiles; coordinate the repair and maintenance of the radio systems in client regions; conduct initial testing of radio console system; and maintain inventory.
Support the Phone system and equipment: coordinate General Services Administration (GSA) password resets on the phone system; install and move phone extensions as requested; maintain an accurate inventory of all phone lines in the call center; conduct initial testing and repair of all phones in the call center; conduct initial testing and repair of audio recording system for radio dispatch and emergency phone calls; ensure all channels are labeled and recording correctly in the recording system; connect new recording channels as needed; and assist in coordination and repair of recording equipment.
Support the UPS system and equipment: ensure UPS system is maintained with accordance to contract specifications; check batteries on a regular basis; and verify that all equipment maintained is UL compliant.
Assist in repair and maintenance of any additional electronic systems included within the call center.
Provide a monthly report on all service work accomplished during the previous month by the 5th work day of the month following the performance of the work.
Coordinate with radio technicians and assist with radio-related tasks as needed.
Requirements
Qualifications
5+ years experience plus a bachelors degree; or 7+ years experience without a degree
Must be able to pass a background investigation and obtain a Public Trust clearance.