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OXIO is the world’s first telecom-as-a-service (TaaS) platform. We are democratizing telecom and making it easily accessible for brands and enterprises to fully own and operate proprietary mobile networks designed to support their own customers needs. Our TaaS solution combines multiple existing networks into one single platform that can be seamlessly managed in the cloud as a modern SaaS offering. And it gets better – with full network access comes unparalleled business intelligence and insights to help enterprises better understand customer and machine (M2M) behavior. With a continuous focus on innovation, any company can build a powerful telecom presence with OXIO, and in addition help them glean unique customer insights like never before.
We’re looking for a Technical Service Operations analyst to help grow our Services team. This role will be hands-on, where you’ll work with our internal teams (telecom, core engineering, R&D), product, as well as Level 1 customer support escalation groups, in order to monitor, troubleshoot, and properly escalate real-time network, API or infrastructure issues that could affect our customers.
Your role will be part of the Technical Service Operations team within a dynamic and growing company at the forefront of software and telecom. You’ll work alongside individuals who are highly experienced and experts in their field while breaking new ground driving new serviceability solutions for a new network.
You will maintain and improve OXIO’s platform and network, provide technical support, fault investigation, troubleshooting of customer issues, and ensure network and application problems are identified and corrected according to agreed KPIs and SLAs.
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