Telecom Specialist

Job Posting Open Until Filled

Salary Range: $41,027.92 – $51,311.68

Our culture in the Department of Atlanta Information Management (AIM) is rooted in our shared core values: Transparency, accountability, collaboration, service, and integrity. The AIM team understands our role as a strategic partner to departments throughout the city; we strongly believe technology has the potential to elevate the City of Atlanta and is essential to moving the mayor’s vision forward. With the effective use of technology, we become more efficient, more effective, and innovative. We become more capable of enhancing the experience of all affected by City government. AIM’s mission is to advance Atlanta by being consistent in the delivery of innovative, reliable, secure, and user-focused technology solutions. 

Our team members exemplify the shared core values above, so if you have these characteristics, consider joining us as we work to advance technology for the city, its esteemed citizens, and valued visitors.

The Wireless Management Specialist is a client-facing position focused on cost reduction, visibility and on-going management of named-clients’ wireless mobility accounts and services. This includes wireless mobility plan management, invoice optimization, mobility traffic management (MTM), mobile device management (MDM), device lifecycle management, new opportunity strategies, presentation of findings, contract/vendor management, reporting and analytics. The Wireless Management Specialist will be providing their clients with scheduled, recurring Mobility Management Dashboards, typically via web-meetings. The Wireless Management Specialist is chartered with recommending and delivering cost reduction, cost avoidance, savings and ROI and therefore ensuring recurring client satisfaction.

Essential Functions and Qualifications:

• Forensic analysis of wireless invoices, inventory and expenses targeted to each client’s specific needs
• Consultative and proactive approach to client’s mobility management program
• Account Management in serving as an extension of client’s team
• Up to date knowledge of all plans, features, pricing, and on-going promotions for each wireless carrier
• Microsoft Office competency; especially moderate level Excel knowledge and experience (i.e. pivot tables, vlookup’s)
• Managing large volumes of data in excel and databases
• Navigating wireless carrier portals

Preferred Competencies:

• General knowledge of business finance – cost allocation, AP and GL Process
• Expert level Excel knowledge including the use of advanced functions and pivot tables
• Reviewing, understanding, and managing carrier contracts
• Knowledge of Telecom Expense Management and/or Mobility Management
• Ability to engage and guide a client in discussion of their mobility management ecosystem
• C-Level presentation and interaction skills

Major Duties and Responsibilities:

• Analysis of invoice and summary of recommendations sent to client
• Ownership of client’s mobility landscape including vendors, hardware, roadmap and mobile security
• Facilitate client call setup or internal meetings to discuss client opportunities
• Manage internal client online portal – login credentials, contracts loaded, standard plans & upcoming renewals
• Work closely, in a dotted-line relationship with the Business Intelligence organization responsible for the Mobility Management Dashboard Program
• Work closely with parallel organizations in BI, TMS, HelpDesk, Mobility Solutions and Client Account Management to facilitate client-facing support and knowledge transfer. Ensure all peers are current on mutual clients.

Skills and Abilities

• Ability to escalate effectively and manage vendors (both partners and non-partner vendors)
• Ability to communicate effectively (verbal, written, email) with customers, peers, direct and Sr. Management
• Ability to diagnose, articulate, and provide solutions for client’s issues
• Ability to scan and decipher large data sets quickly and efficiently
• Ability to leverage automation for efficiency and added customer benefit
• Ability to confidently make recommendations, implement and deliver client results

Supervisory Responsibility: While there is not a formal responsibility for personnel management, this role will work closely with various members of internal peer and Sr. Management organizations and will need to take various leadership roles, internally and externally.

Minimum Qualifications Education and Experience

High school diploma or general equivalency diploma (GED). 2 years of work experience in telecommunications. 

Preferred Education & Experience 

Completion of appropriate technical course or associates degree and 2-3 years’ of directly related experience. 

Licensures and Certifications 

None required.

Essential Capabilities and Work Environment Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.

Work Environment: This position operates in a professional office environment 

Position Type and Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday, 8:15 a.m. to 5:00 p.m.

Travel: Though very unlikely, some travel may be required to perform the critical functions of the job.

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