Telecom Specialist

Overview

This is a hybrid role – 2 days remote and 3 days in the Malvern, PA office.

The Telecom Specialist is responsible for all corporate wide telecom initiatives. This will include project-based rollouts, supporting CubeSmart Telecom systems, and performing provider audits & swings. These projects can be corporate wide vendor changes, service upgrades, billing reviews, etc. This individual will focus on standardizing the companies Telecom systems and procedures at the direction of the Telecom Manager. The Telecom Specialist is also responsible for assisting with any escalation oversight of day-to-day tasks involving all aspects of the telecom lifecycle as necessary.

Who we are:

At CubeSmart, we’re intentional about culture. You can experience it everywhere from our mission statement of “genuine care” to our “It’s What’s Inside That Counts” tagline to calling each other “teammates” rather than employees. This spirit fosters a fun and collaborative environment that has resulted in our rapid growth and being recognized amongst the top in our industry.

CubeSmart’s award-winning team is made up of people who genuinely care. Teammates care about our customers and the life events and/or business needs they are facing. Teammates are passionate, responsible and understanding. The CubeSmart team is made up of people who have a can-do attitude, are committed to their own success and the success of the company, and lead by example.

If this sounds like a team and culture that matches your personal values and motivations, we want to hear from you.

Responsibilities

• Project assistance including regular communication of all company-wide telecom initiatives from conception to completion
• Supports voice and data connections including POTs, VoIP, SIP, broadband, fiber and mobile at all Company locations
• Serves as a technical point of contact for escalated telecom support issues
• General to advanced knowledge of telecom cabling, networking, and connectivity
• Promotes valuable communication between internal teammates and vendors
• Primary responsibility of keeping telecom systems and assets documented and standardized
• Primary point of contact for VoIP related installations and issues
• Escalated point of contact for inside wiring technicians for the purpose of ensuring all company locations are operating at maximum capacity and in accordance with company standard design
• Creates and maintains documentation of department processes and procedures
• Oversees maintenance of telecommunication services inventory database
• Assists in management of telecom vendor relationships and contracts
• Regularly leads in sourcing internet and phone lines from gathering quotes to completion
• Maintains open dialogue and relationships within IT and with other departments to ensure that optimal connectivity and system security is maintained
• On call availability as needed on a rotating schedule

Qualifications

Additional Preferred Qualifications:

• Knowledgeable configuring hosted VoIP systems & SIP devices
• Experience with Fresh Service ticketing system or other ITIL Suites
• Hands-on experience implementing and maintaining Cisco, Meraki firewalls & Dashboard
• Above average knowledge of MS Office suite

Education and Experience

Minimum Required Qualifications (including Programs/systems experience)

• Bachelor’s degree in business management, computer science, or other information systems related field or equivalent combination of education and experience
• Three to five years of experience in a telecom support and/or billing environment
• Ideal candidate will be highly organized, task oriented, capable of managing multiple complex tasks and able to work with several groups at once.
• In-depth understanding of VoIP systems and SIP communications
• Strong problem solving and effective interpersonal and communication skills
• Ability to pursue challenging issues with telecom providers ensuring timely resolution
• Experience with telecommunications expense management services (TEM)

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