Telecom Support Engineer (M/F/D)

MentorMate creates durable technical solutions that deliver digital transformation at scale by blending strategic insights and thoughtful design with brilliant engineering. With mature and established practices in enterprise web and mobile development, quality engineering, technical architecture, human-centered design, cloud, DevOps, data, and analytics, the company provides challenging careers in a friendly and global people-oriented environment. We value every team member and share our success through flexible working models, competitive pay and benefits, and advancement opportunities.

As part of global technology company Tietoevry Create, MentorMate enables people to work on impactful, global projects for recognizable brands and grow their careers in a team of over 10,000 experts.

Together with our sister company Infopulse, also part of Tietoevry Create, we are expanding our team in Paraguay and will be looking for experts in the telecom industry. This collaboration aims to leverage our combined expertise to deliver exceptional digital transformation solutions in the telecommunications sector.

About the role

Telecom Delivery & Support Engineer will join the team to support a leading telecommunications client. This client provides advanced Roaming and Interconnect solutions for operators globally and constantly evolves its products with cutting-edge technologies, such as VoLTE, 5G, IoT, BCE, Cloud Numbers, and A2P Messaging. Our client helps telecommunications providers navigate increasing business complexities while building strong relationships with their partners.

Responsibilities

• Analyze system operations in relation to client requirements, identify inconsistencies, and propose/implement optimal solutions
• Perform troubleshooting and debugging, working with QA and R&D to address system issues and follow up on bugs
• Conduct customized training sessions and performance optimizations for customers
• Support customers by handling Tier 3+ tickets through the ticketing system.

Requirements

• Bachelor’s degree in Engineering, Telecommunications, or Computer Science
• 3+ years of experience in the telecommunications industry
• 2+ years of experience in a technical support role with a focus on analytical skills and customer engagement
• Proficiency in Linux and Windows OS
• Linux shell scripting knowledge (Preferred)
• Ability to prioritize and manage multiple tasks effectively and work well in a team
• Willingness to travel internationally
• Client-facing experience
• Proficiency in English and Spanish

A significant advantage would be

• Knowledge of SS7/ Sigtran, GSM/MAP, CAMEL, SIP, ISUP protocols is a strong advantage.
• Familiarity with Diameter protocol (LTE S6/Sh interfaces) is a plus.
• Experience with Oracle databases

Global leaders in digital consulting, design, and engineering services, MentorMate and Tietoevry Create are equal-opportunity employers. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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