Telecom Support Specialist – W2 only

Description

One of our clients in the Oil & Gas industry is currently seeking a Telecom Support Specialist to assist in multiple transition projects within our telecommunications systems on a contractual basis. The Telecom Support Specialist will play a crucial role in optimizing our network infrastructure, improving efficiency, and ensuring the smooth operation of our telecommunications services. This position requires a detail-oriented individual with technical skills and a proactive approach to problem-solving. 

Title – Telecom Support Specialist

Type – Long Term Contract

Location – Houston, TX (onsite)

Industry – Oil & Gas 

W2 employment – No C2C/ No Sponsorship 

Responsibilities: 

• Collaborate with the telecom/network team to facilitate the seamless transition of tickets across various ticketing systems, ensuring accurate flow through the appropriate processes.
• Research and identify ticketing issues and/or concerns, working closely with other team members as needed.
• Submit quote and order requests using multiple systems to facilitate procurement processes.
• Maintain timely updates and communication on tickets using supplier/vendor tracking tools.
• Review and triage tickets to prioritize based on urgency and business impact.
• Escalate tickets as needed to ensure timely resolution.
• Collaborating with relevant teams to gather information or resolve issues impacting ticket resolution.

Requirements: 

• Proven experience in a technical support role, with a focus on network infrastructure and telecommunications systems.
• Strong understanding of network ticketing systems (DevOps, Remedy, ServiceNow, Solarwinds, Calero).
• Excellent problem-solving skills.
• Detail-oriented with strong organizational skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Effective communication skills, both verbal and written.
• Flexibility to work non-standard hours as needed.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document.

HOW YOU’LL GROW AT EPMA

We believe in the investment of our people. Strong client results and company growth is a direct result of our focus on personal growth for every single employee. With regular reviews and measurable development plans, we help you focus on the skills and knowledge you need to succeed. From on-the-job learning to professional development programs, we help you to grow throughout your career and ready you for the opportunities that lie ahead.

EPMA’S CULTURE

BE INSPIRED our 10 core values are at the forefront of everything we do. We take pride in investing in the development of our people, because they are part of the EPMA family and DNA. Call us old fashioned, but we believe in building talent, and we take pride in preparing our future leaders and innovators. You will find a fun, exciting and rewarding career at EPMA.

ABOUT EPMA

Since 2010, EPMA has quickly earned credibility as a trusted leader in Project and Portfolio Management Services helping local businesses to Global 50 companies deliver projects with greater efficiency and success. Our ability to attract the most talented people and empower them to make a difference for our clients is part of what makes EPMA one of the Top Companies to work for in Texas, and one of the Best and Brightest companies to work for in the nation. We are also on the Inc. 5000 list as one of the fastest growing, privately held companies in America today.

EPMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassments of Any Kind: EPMA is made up of a very diverse group of individuals representing a variety of backgrounds, perspectives, and skills. At EPMA, we don’t just accept difference – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our services and our community. EPMA is proud to be an equal opportunity workplace.

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