Telecoms Change Management Engineer

Change Management Engineer (Telecoms)

ScottishPower HQ, Glasgow

From £47,880

Hybrid Working, Permanent

Help us create a better future, quicker

SP Energy Networks (SPEN) is transforming its Telecoms function! Telecoms are a key part of the network’s business and a cornerstone in the evolution towards Net Zero.

We are recruiting an experienced Change Management Engineer (Telecoms) to join us in this journey to create a new telecoms operating model by overseeing and coordinating change whilst promoting stability across the operational telecoms network.

You’ll lead change activity and provide in-depth technical analysis and approvals to establish a safe and integral telecommunications network. It’s an opportunity for you join at inception and be responsible for implementing efficient and effective change management processes to minimise disruption to services.

What you’ll be doing

As the Change Management Engineer, you’ll be responsible for, but not limited too

• Change Control: Develop, implement, and monitor ITIL change management processes and artefacts, and promote the development of best practice to maximise the accuracy and efficacy of change.
• Change Governance: Take ownership of Change Advisory Board (CAB) governance and present changes at CAB, reviewing all planned change information and lead communication of change impacts to stakeholders. You’ll be the main point of contract for all related activity.
• Policies and Standards: Develop, maintain, and continually improve change related standards, policies, templates, and work instructions and promote stakeholder compliance.
• Horizon Scanning: Collaborate with external third parties to understand externally mandated network change and coordinate teams to mitigate adverse impact.
• Process Efficiency: Develop KPIs and process improvements to manage and promote clear method statements and solutions to achieve first time fix, minimising volumes of roll-back /repeat site visits.
• Metrics: Implement systems and processes to measure and monitor the productivity of teams and tasks against Service Level Agreements, risk assessments and average time per change.
• Reporting: Prepare, maintain data and report on monthly change metrics
• System Updates: Ensure CMDB (configuration data, physical & logical network designs etc.) accuracy and currency is maintained and change-related adjustments are validated.

What you’ll bring

We are looking for candidates with an understanding of operational telecoms networks and architectures –including legacy and current transmission (SDH/PDH, MPLS-TP, optical, IP, Ethernet) and wireless/mobile.

Experience in change management models, ITIL best practice, and developing and maintaining change governance is essential.

Candidates with experience of leading Change Advisory Board and managing the change calendar plus related items.

Experience of producing regular reporting on metrics and business impact.

Experience in engaging and managing a broad and diverse group of stakeholders, including senior management, external parties and preferably in a regulated environment.

Understanding of process engineering with ability to identify process improvement opportunities and implementation of enhancements.

Managing change in an operational telecoms’ context desirable.

What’s in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%. 

At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that – so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:

• 36 days annual leave
• Holiday Purchase – perfect your work/life balance with extra annual leave
• Share Schemes
• Payroll Giving and Charity Matched Funding
• Technology Vouchers – save more and spread the cost of your technology purchases
• Electric Vehicle Schemes – to help you transition to green/clean driving
• Cycle to Work scheme and Public Transport Season Ticket Loans
• Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
• Life Assurance (4x salary)
• Access to Savesmart financial wellbeing support
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why ScottishPower

ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we’re at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.

ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers@scottishpower.com.

IMPORTANT

Advert will close at 23:59 GMT 18th October 2024

Mobility

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.

IMPORTANT 

Advert will close at 23:59 GMT the day before Job Posting End Date below

October-18-2024

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