Telecoms Onsite Support

Company Description

We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key-player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.

Job Description

Ever wondered what it feels like to be a Telecoms Onsite Support in Netcompany-Intrasoft? 

Joining us as a Telecoms Onsite Support, you will have the opportunity to be a part of our highly skilled agile consultants teams working within large-scale transformation projects, that impact the life of millions of EU citizens. 

As a Telecoms Onsite Support you will:

• Incident Management for all services provided: participate in the resolving of all incidents assigned by the Service Desk in the different domains listed above 
• Request Management for all services provided: participate in the completing of all requests assigned by the Service Desk, as for example: Cabling buildings, rooms…, 
• Patching, Installation of telephone sets, Move of line, External Operators support, Test of network plug, Installation of TV Set Escalation/Dispatching to other entities if necessary

Qualifications

What would make you a fit for the role:

• A past successful experience as On-Site technician in telecom operations is mandatory (at least 3 years)
• Good writing and communication skills in English and French (min. B2) 
• Very good technical and operational knowledge in the following working domains: Cabling/patching, IP and analogic Telephony, TV Distribution and Video conference 
• Experience working in a multicultural environment 
• Accustomed to ITIL foundations and best practices (ITIL Certification is an asset) 
• Accustomed with the use of a ticketing system, processes and with the use of tools for infrastructure documentation as required by the daily operations 
• Flexible and stress resilient 
• Service minded attitude 
• Attention for quality of work 
• Responsible and accountable

It would also be a plus if you match some of the following:

• Knowledge of other EU languages 
• IT support on windows environment

Additional Information

Being a part of the Netcompany-Ιntrasoft team, you will be provided with:

• The opportunity to work in a modern environment.
• A competitive compensation & benefits package
• Hospitalization plan
• Meal and commuting allowance
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• A personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany – Intrasoft Luxembourg, you will be an integral part of a distinguished team of 300+ tech enthusiasts working for international projects, primarily within the European Institutions market. Whether you’re collaborating with clients on their premises or harnessing the power of cutting-edge technologies at our own facilities, you’ll have the opportunity to shape the future of digital services in an environment that values your ideas and fosters your growth.

#LI-VT1

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://bit.ly/3SSbBzU 

#BePartOfSomethingGreat!

• Please submit your CV in English

All applications will be treated as strictly confidential.

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