Telecoms Onsite Support

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Company Description

We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key-player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.

Job Description

Ever wondered what it feels like to be a Telecoms Onsite Support in Netcompany-Intrasoft?

Joining us as a Telecoms Onsite Support, you will have the opportunity to be a part of our highly skilled agile consultants teams working within large-scale transformation projects, that impact the life of millions of EU citizens.

As a Telecoms Onsite Support you will:

Incident Management for all services provided: participate in the resolving of all incidents assigned by the Service Desk in the different domains listed above
Request Management for all services provided: participate in the completing of all requests assigned by the Service Desk, as for example: Cabling buildings, rooms…,
Patching, Installation of telephone sets, Move of line, External Operators support, Test of network plug, Installation of TV Set Escalation/Dispatching to other entities if necessary

Qualifications

What would make you a fit for the role:

A past successful experience as On-Site technician in telecom operations is mandatory (at least 3 years)
Good writing and communication skills in English and French (min. B2)
Very good technical and operational knowledge in the following working domains: Cabling/patching, IP and analogic Telephony, TV Distribution and Video conference
Experience working in a multicultural environment
Accustomed to ITIL foundations and best practices (ITIL Certification is an asset)
Accustomed with the use of a ticketing system, processes and with the use of tools for infrastructure documentation as required by the daily operations
Flexible and stress resilient
Service minded attitude
Attention for quality of work
Responsible and accountable

It would also be a plus if you match some of the following:

Knowledge of other EU languages
IT support on windows environment

Additional Information

Being a part of the Netcompany-Ιntrasoft team, you will be provided with:

The opportunity to work in a modern environment.
A competitive compensation & benefits package
Hospitalization plan
Meal and commuting allowance
Well-being activities (on premises)
Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
A personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany – Intrasoft Luxembourg, you will be an integral part of a distinguished team of 300+ tech enthusiasts working for international projects, primarily within the European Institutions market. Whether you’re collaborating with clients on their premises or harnessing the power of cutting-edge technologies at our own facilities, you’ll have the opportunity to shape the future of digital services in an environment that values your ideas and fosters your growth.

#LI-VT1

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://bit.ly/3SSbBzU

#BePartOfSomethingGreat!