Trainer, Customer Care-Customer Operations

Overview

Who we are: 

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. 

We offer: 

• Amazing employee flight privileges within the American Airlines global network 
• Training and development programs to take your career to the next level 
• Comprehensive health and life benefits (subject to location) 
• Eligible to participate in a Group RRSP

Responsibilities

How will you make an impact? 

Responsibilities

• Instructors analyze and identify local training needs and deliver timely training solutions 
• Will facilitate and coordinate local training initiatives for Envoy Customer Care & Customer Operations 
• Provides hands on instruction and therefore must be proficient in all work areas performed by Customer Service Hub employees including: Passenger service, Ramp operations, Airport operations, Baggage service, Support services, Safety and security, General procedures and systems 
• Responsible for training orientation, assistance with classroom instruction, completion of all training modules, daily logs, monitoring forms for all new hire employees; and strict adherence to all EGOM and Envoy rules, regulations, and safety policies at all times 
• Training may be performed on the airfield, under all weather conditions, with the exception of ground stoppage due to inclement weather
• Ability to show initiative and critical thinking skills are necessary
• Must be able to work in a team environment 
• Must be able to prioritize work and projects in order to meet competing deadlines from members of the team 
• The ability to show initiative and critical thinking skills are necessary 
• Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated 

Qualifications

Who are we looking for?

Requirements

• Minimum age: 18 
• High school diploma, GED or international equivalent; college degree preferred 
• Must be able to select, train, guide, and motivate employees handle multiple projects concurrently and have a working knowledge of PC’s and software applications 
• Experience with EGOM training, and QIK training
• Responsible of managing Station training records 
• Demonstrated ability to communicate verbally and in writing 
• Must be legally entitled to work in Canada and must be eligible to travel to the United States for training.
• Must be able to read, write, fluently speak, and understand the English language 
• Previous supervisory experience, preferred 

Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. 

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled. 

Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.

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