Unit Customer Experience Manager, Customer Relations

• Job ID: 369979
• Date posted: 02/10/2026
• What you’ll need to have
• Minimum 8 years of related experience
• Minimum 3 years of managerial experience
• A day in your life with us
• Lead the customer assignment and unit strategy and be accountable for its performance.
• Lead the customer team and collaborate with key stakeholders to secure a customer-focused culture to create a rewarding customer experience.
• Set, analyse and ensure performance standards are met and corrective actions are implemented and sustained to ensure an excellent customer experience.
• Lead, coach and develop a competent, high performing and learning unit customer team.
• Secure that customer insights and competitor analysis are used to identify initiatives and continuously improve the customer experience.
• About this work area
• At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!
• Why you will love us
• Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)
• In the IKEA world, this position is officially referred to as Unit Customer Experience Manager I
• The starting rate/ salary for this position is 90,663 CAD

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