User Documentation and Training Expert

Job title:

User Documentation and Training Expert

Company

European Dynamics

Job description

We currently have a vacancy for a User Documentation and Training Expert fluent in English to offer his/her services as an expert will be based in Brussels, Belgium. In the context of the first assignment, the successful candidate will be integrated in the team of the company that will closely cooperate with a major client’s IT team on site.Your Tasks:

• Work closely with all project teams, in a horizontal way, to ensure training needs are mapped early in the process and actions are planned and implemented proactively;
• Develop training material, including how-to guides, user manuals, reference guides and video tutorials mainly based on ServiceNow;
• Design and develop training material from scratch; ensure systematic quality review and improvement, in line with feedback provided by the project teams and/or training participants; ensure maintenance based on configurations;
• Own the development of video tutorials, from script development to recording and editing;
• Prepare and deliver training sessions, both in-person and online, with autonomy. Monitor and evaluate results and take actions to improve efficiency;
• Develop and implement post-training support initiatives, such as FAQs and peer learning networks, to strengthen knowledge and help learners build confidence;
• Contribute to the development and maintenance of the Training Knowledge Base, ensuring seamless accessibility and searchability for the learners and projects.

Requirements

• University degree in IT or relevant discipline, combined with minimum 11 years of relevant working experience in IT;
• Minimum 3 years of experience in delivering trainings, with a proven track record of success;
• Extensive experience of ServiceNow technologies and their applications and affinity with understanding configurations and how they impact the learning experience;
• Experience with access rights management and an understanding of how to manage via SharePoint Online and Confluence Wiki;
• Good knowledge with video development and editing software;
• Experience supporting Change Management activities with an understanding of the impact for a successful business transformation;
• Knowledge of graphic design to enhance visual content and training material, including experience with infographics;
• Excellent command of the English and a good understanding of French would be an important asset.

BenefitsIf you are seeking a career in an exciting, dynamic and multicultural international environment with exciting opportunities that will boost your career, please send us your detailed CV in English, quoting reference (18685/05/2025).We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience. All applications will be treated as confidential.You may also consider all our other open vacancies by visiting the career section of our web site ( and follow us on Twitter (@EURODYN_Careers) and LinkedIn.EUROPEAN DYNAMICS ( is a leading European Software, Information and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Berlin, Stockholm, London, Nicosia, Valetta, Vienna, Den Haag, Hong Kong, etc.) The company employs over 1000 engineers, IT experts and consultants (around 3% PhD, 36% MSc and 53% BSc). We design and develop software applications using integrated, state-of-the-art technology. Our current IT projects have a value exceeding 300 million EURO. EUROPEAN DYNAMICS is a renowned supplier of IT services to European Union Institutions, international organizations, European Agencies and national government Administrations in 40 countries and 4 continents.As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, colour, age, national origin, ethnicity, gender, disability, sexual orientation, gender identity or religion.EUROPEAN DYNAMICS (ED) adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published in By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorise ED to process your perso

Expected salary

Location

Brussel

Job date

Fri, 30 May 2025 22:38:15 GMT

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