Vice President, Delivery- Telecom

Job Title:

Vice President, Delivery- Telecom

Job Description

Job Summary: 

We are seeking an experienced and dynamic Vice President of Delivery – Telecom to lead our software delivery team. This role requires a visionary leader with exceptional strategic thinking and the ability to inspire and manage a large, diverse group of highly skilled professionals. The ideal candidate will have a strong technical background in software development and project management, with a proven track record of delivering complex software projects on time and within budget. You will oversee a business scale of $100 million to $200 million in annual revenue and manage a team of 1,000 to 1,500 people. The technical environment is highly complex and large-scale, requiring advanced technical expertise and strategic oversight. The teams are distributed across onshore, remote, nearshore, and offshore locations.

Key Metrics & Outcomes:

Delivery Quality: Monitor and improve the quality of software delivery, ensuring adherence to standards and best practices. Client Satisfaction: Measure and enhance client satisfaction through regular feedback and continuous improvement initiatives. Gross Margin: Manage project budgets and financial performance to achieve and maintain target gross margins. Employee Satisfaction: Foster a positive work environment and culture, ensuring high levels of employee engagement and satisfaction.

Key Responsibilities:

• Leadership, Strategy, Coaching:
• Develop and implement the strategic vision for client delivery, software delivery practice.
• Lead and mentor a large team of software delivery professionals, fostering a culture of excellence and continuous improvement.
• Drive organizational change and scalability, ensuring team meets the demands of a growing business.
• Coach and develop employees and leaders within the software delivery team.
• Foster a culture of continuous learning and professional growth.
• Implement training programs and development plans to enhance team skills and capabilities.
• Instill a high sense of urgency and bias for action within the team.
• Ensure rapid response and resolution to project challenges and client needs.
• Promote a proactive approach to problem-solving and decision-making.
• Client Engagement & Sales Support:
• Build and maintain strong relationships with key clients at all levels.
• Support sales activities, including responding to RFPs and partnering with the sales team to secure new business opportunities.
• Partner with Account Sales Leader to pursue strategic sales opportunities.
• Technical Oversight:
• Oversee the planning, execution, and delivery of multiple large-scale software projects.
• Develop oversite and governance structure, manage and deliver projects through various service delivery models, including managed services, deliverable-based Statements of Work (SOW), fixed bid, and staffing engagements.
• Ensure projects are completed on time, within scope, and within budget, leveraging best practices in project management.
• Provide technical guidance and oversight for all software development activities.
• Ensure the use of modern software development methodologies, tools, and frameworks.
• Drive the adoption of DevOps practices to streamline the software delivery pipeline.
• Oversee architecture and design of software solutions to ensure scalability, performance, and security.
• Stay current with emerging technologies and industry trends to drive innovation within the team.
• Software Quality Assurance:
• Establish and enforce rigorous quality standards and best practices across software delivery projects.
• Implement comprehensive testing strategies, including unit testing, integration testing, and user acceptance testing, to ensure software reliability and performance.
• Conduct code reviews and audits to maintain code quality and adherence to industry standards.
• Foster a culture of continuous improvement, encouraging the team to identify and address quality issues proactively.
• Utilize automated testing tools and frameworks to enhance testing efficiency and coverage.
• Technical Incident and Outage Management:
• Lead the response to technical incidents and outages, ensuring timely resolution and minimal impact on clients.
• Coordinate with cross-functional teams to manage incident response and communication.
• Conduct thorough root cause analysis to identify underlying issues and implement corrective actions.
• Develop and maintain incident response plans and protocols to improve future response efforts.
• Financial Management:
• Manage the financial performance of the software delivery practice.
• Monitor budgets, forecasts, and financial metrics to ensure profitability.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field. A Master’s degree is preferred.
• 20+ years of experience in software development and project management.
• Proven track record of successfully delivering complex software projects.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to build and maintain strong client relationships.
• Strong problem-solving and decision-making abilities.
• Experience with Agile and Scrum methodologies.
• Financial acumen and experience managing budgets and financial performance.
• Proficiency in programming languages such as Java, C#, Python, or JavaScript.
• Experience with cloud platforms (AWS, Azure, Google Cloud) and containerization technologies (Docker, Kubernetes).
• Knowledge of CI/CD pipelines and automation tools (Jenkins, GitLab CI/CD).
• Deep Technical Knowledge of Telecom: Extensive experience and expertise in the telecommunications industry, including understanding of telecom networks, protocols, and technologies.

While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

Location:

USA, WA, Work-at-Home

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

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