Job Title:
Vice President, Delivery- Telecom
Job Description
Job Summary:
We are seeking an experienced and dynamic Vice President of Delivery – Telecom to lead our software delivery team. This role requires a visionary leader with exceptional strategic thinking and the ability to inspire and manage a large, diverse group of highly skilled professionals. The ideal candidate will have a strong technical background in software development and project management, with a proven track record of delivering complex software projects on time and within budget. You will oversee a business scale of $100 million to $200 million in annual revenue and manage a team of 1,000 to 1,500 people. The technical environment is highly complex and large-scale, requiring advanced technical expertise and strategic oversight. The teams are distributed across onshore, remote, nearshore, and offshore locations.
Key Metrics & Outcomes:
Delivery Quality: Monitor and improve the quality of software delivery, ensuring adherence to standards and best practices. Client Satisfaction: Measure and enhance client satisfaction through regular feedback and continuous improvement initiatives. Gross Margin: Manage project budgets and financial performance to achieve and maintain target gross margins. Employee Satisfaction: Foster a positive work environment and culture, ensuring high levels of employee engagement and satisfaction.
Key Responsibilities:
- Leadership, Strategy, Coaching:
- Develop and implement the strategic vision for client delivery, software delivery practice.
- Lead and mentor a large team of software delivery professionals, fostering a culture of excellence and continuous improvement.
- Drive organizational change and scalability, ensuring team meets the demands of a growing business.
- Coach and develop employees and leaders within the software delivery team.
- Foster a culture of continuous learning and professional growth.
- Implement training programs and development plans to enhance team skills and capabilities.
- Instill a high sense of urgency and bias for action within the team.
- Ensure rapid response and resolution to project challenges and client needs.
- Promote a proactive approach to problem-solving and decision-making.
- Client Engagement & Sales Support:
- Build and maintain strong relationships with key clients at all levels.
- Support sales activities, including responding to RFPs and partnering with the sales team to secure new business opportunities.
- Partner with Account Sales Leader to pursue strategic sales opportunities.
- Technical Oversight:
- Oversee the planning, execution, and delivery of multiple large-scale software projects.
- Develop oversite and governance structure, manage and deliver projects through various service delivery models, including managed services, deliverable-based Statements of Work (SOW), fixed bid, and staffing engagements.
- Ensure projects are completed on time, within scope, and within budget, leveraging best practices in project management.
- Provide technical guidance and oversight for all software development activities.
- Ensure the use of modern software development methodologies, tools, and frameworks.
- Drive the adoption of DevOps practices to streamline the software delivery pipeline.
- Oversee architecture and design of software solutions to ensure scalability, performance, and security.
- Stay current with emerging technologies and industry trends to drive innovation within the team.
- Software Quality Assurance:
- Establish and enforce rigorous quality standards and best practices across software delivery projects.
- Implement comprehensive testing strategies, including unit testing, integration testing, and user acceptance testing, to ensure software reliability and performance.
- Conduct code reviews and audits to maintain code quality and adherence to industry standards.
- Foster a culture of continuous improvement, encouraging the team to identify and address quality issues proactively.
- Utilize automated testing tools and frameworks to enhance testing efficiency and coverage.
- Technical Incident and Outage Management:
- Lead the response to technical incidents and outages, ensuring timely resolution and minimal impact on clients.
- Coordinate with cross-functional teams to manage incident response and communication.
- Conduct thorough root cause analysis to identify underlying issues and implement corrective actions.
- Develop and maintain incident response plans and protocols to improve future response efforts.
- Financial Management:
- Manage the financial performance of the software delivery practice.
- Monitor budgets, forecasts, and financial metrics to ensure profitability.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field. A Master’s degree is preferred.
- 20+ years of experience in software development and project management.
- Proven track record of successfully delivering complex software projects.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to build and maintain strong client relationships.
- Strong problem-solving and decision-making abilities.
- Experience with Agile and Scrum methodologies.
- Financial acumen and experience managing budgets and financial performance.
- Proficiency in programming languages such as Java, C#, Python, or JavaScript.
- Experience with cloud platforms (AWS, Azure, Google Cloud) and containerization technologies (Docker, Kubernetes).
- Knowledge of CI/CD pipelines and automation tools (Jenkins, GitLab CI/CD).
- Deep Technical Knowledge of Telecom: Extensive experience and expertise in the telecommunications industry, including understanding of telecom networks, protocols, and technologies.
While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
Location:
USA, WA, Work-at-Home
Language Requirements:
Time Type:
Full time
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
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