Voice/Network Engineer

At the NBA, we are passionate about growing and celebrating the game of basketball. Through the intensity of the game and the amazing athletic skill of our players, we deliver excitement to hundreds of millions of fans around the world. As a global sports and media business, the NBA is so much more. While Basketball Operations runs the league’s on-court activities, other departments manage relationships with television and digital media partners, develop marketing partnerships with some of the world’s most recognizable companies, oversee the licensing of NBA merchandise, and handle a wide range of responsibilities that drive the NBA’s success.

Essential Functions and Job Summary 

The NBA is seeking a passionate, enthusiastic, and experienced Voice/Network Engineer. This position will be responsible for supporting our voice and network environment. The position will be part of a multifunctional team that supports, secures, and maintains the global NBA Network. This network spans through offices in over 15 countries, the top cloud vendors, as well as NBA, WNBA, and G-League Arenas. The NBA network is responsible for carrying critical communication, content, and applications that reach fans and partners in almost every country.

Major Responsibilities

Voice Support 

• Responsible for daily operations of our voice systems to include responding to trouble tickets as well as planning and executing system upgrades and changes
• Responsible for configuring and supporting SIP routers and gateways
• Provide direction on VoIP network technically and financially
• Maintain and support our Zoom video conferencing technology

Network Support 

• Responsible for diagnosing and fixing end user network issues that can include Wi-Fi, wired, security (firewall), and application problems
• Part of a team that is responsible for configuring, installing, and securing critical network solutions
• Support complex network solutions in on-prem and hybrid environments
• Be part of a team that manages, monitors, improves, and supports hardware for a global network environment to include routers, switches, firewalls, voice services, wireless controllers
• Engage in conversations and provide technical and functional expertise with internal and external customers
• Performs problem isolation and resolution of network problems
• Support live events throughout the year which may include global travel

Required Education/Professional Experience

• Bachelor’s degree in Computer Science, Management Information Services, or a related technical discipline
• Experience in lieu of a degree
• 3+ years as a Voice/Network Engineer

Required Skills/Knowledge Attributes

• Strong troubleshooting techniques to diagnose and resolve voice and network issues
• Hands-on experience in VoIP deployments, IP routing, Call control, and SIP trunking
• Knowledge and basic understanding of routing and switching protocols, TCP/IP, Multicast, Wi-Fi, MPLS, VPN, 802.1x
• Transitioning an on-prem voice system to a cloud calling system is a plus
• Proficient level and hands on experience with Cisco Routing and Switching Product family (NX-OS & IOS)
• Operational experience with Network Security Devices (Fortinet, Palo, ASA, Cisco ISE)
• Familiar with voice and network tools (Zoom Dashboard, Wireshark, Sevone)
• Familiar with ticketing and project management tools (ServiceNow, Jira)
• Ability to work well in a team while still being self-sufficient
• Ability to be in our on-call rotation to support our live games as well as our 24/7 operations
• Ability to accurately handle multiple projects and tasks simultaneously
• Ability to travel upon request to support live events throughout the year

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