jobsnear.org
Humana is a Fortune 40 market leader in integrated healthcare with a clearly defined purpose to help people achieve lifelong well-being. As a company focused on the health and well-being of the people we serve, Humana is committed to advancing the consumer experience. Through offerings anchored in a whole-person view of human well-being, Humana embraces a focus on stimulating positive individual and population changes while nurturing a sense of security, enabling people to live life fully and be their most productive.
The voice channel will remain Humana’s primary customer engagement medium for the foreseeable future and is a critical component of our consumer-facing technology environment. The ongoing vision and execution in this channel will be a primary driver in Humana’s achievement of its strategic goals.
The Vice President, Telecom Infrastructure position will be fully responsible for all voice channel platforms, including telecom and IVR. The position will be responsible for driving innovation and ensure optimal functioning of the contact center and telephony infrastructure. Additionally, the position will define & oversee implementation of policies and procedures within the global contact centers (both Humana-managed and outsourced locations) to ensure their operational success and delivery of a consistent, reliable and optimized customer experience.
Key Candidate Qualification
Behavioral Competencies
Required Qualifications
Preferred Qualifications
Scheduled Weekly Hours
40
Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Apply
To help us track our recruitment effort, please indicate in your cover//motivation letter where (jobsnear.org) you saw this job posting.
Job title: Analytical Scientist (Mass Spectrometry) - Interested in working in the United States? Company…
Job title: Staff Nurse Palliative/Hospice Company MediTalent Job description Staff Nurse Palliative/Hospice Position: Staff Nurse…
Job title: Enterprise Architect Company European Dynamics Job description We currently have a vacancy for…
Job title: Consultant General and Trauma Anaesthetist Company British Medical Journal Job description Council (GMC)…
Job title: Senior Engineer – Waterford Company Sonas Recruitment Job description Contact Cian Conry Salary:…
Job title: Electrical Biased Maintenance Engineer Company Jaguar Land Rover Job description REQ ID: 124178…
This website uses cookies.