Welcome Advisor – Dungarvan

Job title:

Welcome Advisor – Dungarvan

Company

Bank of Ireland

Job description

What is the opportunity?This is an exciting opportunity for an ambitious and self-motivated individual who would like to build their skills and progress their career within Bank of Ireland. Working as part of a dynamic and supportive team you will have the opportunity to work closely with our personal and business customers.Please note, this role is required for a duration of 6 months.In this role, you will

• Engage with customers to deliver a professional, efficient and friendly Customer Service (including Cashier Service where appropriate) to Business and Personal customers
• Handle the flow of customers to ensure their smooth passage through the Branch
• Relocate customers to appropriate self-service options – including on-line and Banking 365 delivery channels together with demonstration of self-service facilities
• Record/update relevant customer information on in-house systems
• Handle all basic queries/problems and refer complaints as appropriate
• Bring customer insights into our decision making and have the means to be confident in our ability to deliver appropriate outcomes for our customers
• Understand your goals, and your role in delivering and achieving the Group’s shared ambitions
• Act with integrity and learn from successes and mistakes to foster an environment of continuous improvement to perform at our best; and we recognise those who contribute to the Group’s success
• Demonstrate openness and willingness to change. We embrace change as a key strategic enabler and actively seek to enable the timely implementation of efficient and robust solutions!
• You may occasionally be required to carry and handle money, including transporting cash and ensuring its secure delivery. This task will be conducted in accordance with established security and safety procedures

What will make you stand out?A proven record in delivering an outstanding customer service, demonstrating excellent communication and interpersonal skills with an ability to work efficiently as part of a team. Self-motivated with a passion to achieve goals and identify sales leads and referrals. You have a curiosity for technology, and are an early adaptor of new technologies. The willingness to learn and grow your career within the company!Essential QualificationsThere are no essential qualifications required for this role.More about the teamOur team purpose is to enable our Customers, Colleagues and Communities to thrive. We do this by drawing on our professionalism, determination, innovation and the passion we have for making a difference in customers’ lives. Our work is important and so too are the people doing it. Here in Bank of Ireland we are committed to ensuring that our customers feel the difference when they interact with us. This focus on the customer is underpinned by our commitment to delivering a differentiated customer experience through the development of a series of service and channel enhancements. With the customer experience underpinning everything we do, it is essential we hire talent that recognises its importance.Why work with us?We prioritise work-life balance with an opportunity for flexible working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!Key Competencies

• Customer Focused – Self
• One Group, one team – Self
• Accountable – Self
• Manage Risk – Self
• Agile – Self

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.We`re on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.Apply nowOur application form takes just minutes to complete. If you have any questions or require assistance with our application process, you can and one of our recruitment team members will be in touch via email.First Name (required) 488d7eefLast Name (required) f94f4c72Email (required) 9161a405ac379f88 Email me about jobs like thisApply Please wait… DoneWe keep information you have provided us with in order to send you career information you are likely to be interested in. By submitting your email address you show that you agree to this.Thank youWe’re on a journeyFollow our path to leading the industry in creating a digital first environment.Sign up for Job AlertsNew jobs are coming on stream all the time, so sign up to be notified as soon as they are advertised.First Name (required) a9918f6aLast Name (required) aa6b422fEmail (required) b4ad7046Job Alert f69090dfDepartments 728f29d5 Departments e19e6f74Locations 7105b7af Locations f7a77415Subscribe Please wait… DoneWe keep information you have provided us with in order to send you career information you are likely to be interested in. By submitting your email address you show that you agree to this.Thank youRecommended jobs for you1 S – Customer Relationship / Customer Management Temporary – Fixed Term Customer Focused – Self One Group, one team – Self Accountable – Self Manage Risk – Self Agile – Self Bank of Ireland Onsite Retail S&S F2F 31586 Cork Cork Ireland Cork, Ireland Customer and Relationship Management What is the opportunity? This is an exciting opportunity for an ambitious and self-motivated individual who would like to build their skills and progress their career within Bank of Ireland. Working as part of a dynamic and supportive team you wil… Full time
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Expected salary

Location

Dungarvan, Co Waterford

Job date

Sat, 12 Apr 2025 02:32:10 GMT

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