Client Success Specialist – Kilkenny City

Job title:

Client Success Specialist – Kilkenny City

Company

Optimize Recruitment

Job description

Client Success Specialist – Kilkenny CityOur client an Ecommerce Logistics business currently has an opening for a client success specialist to join their team on a permanent basis. Based full time in state-of-the-art offices in Kilkenny City, the successful individual will report to the Client Success Manager.
Duties:

• Develop a clear understanding of each client’s business objectives and align the necessary resources to help them achieve their goals.
• Assist clients through the onboarding process when required.
• Identify opportunities to improve the onboarding experience and develop the processes, tools and templates used by the team.
• Apply creative problem solving to help clients maximise the value they get from our client’s services and reach their business goals.
• Nurture deep relationships that result in client referrals and testimonials.
• Act as the client’s advocate during your interactions with other departments and senior management.
• Other duties/projects as assigned.

Requirements:

• 2+ years’ experience managing client relationships, ideally in a customer success or customer service role.
• Excellent communication, problem solving and issue resolution skills.
• Experience working cross-functionally with a range of teams, managing initiatives at scale, and delivering results.
• Strong attention to detail and deadline driven.
• Excellent interpersonal and organisational skills

For additional information and a confidential discussion on this and similar opportunities contact: Gemma Butler on 056-7786631 or emailAll applications will be dealt with in the strictest confidence and your CV will never be released without your prior approval.Job Ref Number: 26747
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Expected salary

Location

Kilkenny

Job date

Wed, 06 Mar 2024 03:24:33 GMT

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