Customer Release Analyst

Job Number: 68637 

Group: Magna Mechatronics, Mirrors & Lighting 

Division: Dortec – Newmarket 

Job Type: Permanent/Regular 

Location: NEWMARKET 

Work Style: 

About us

We see a future where everyone can live and move without limitations. That’s why we are developing technologies, systems and concepts that make vehicles safer and cleaner, while serving our communities, the planet and, above all, people.

Forward. For all.

Group Summary

The Mechatronics, Mirrors and Lighting group specializes in automotive technologies that are driving the future of mobility. Combining a deep systems knowledge to develop unique vehicle access experiences, intelligent visions systems and advanced automotive lighting technologies, MML’s expertise light the path to innovation, safety and styling.

About the Role

This position is accountable to administer all customer requirements to ensure that correct quantities of products are shipped in accordance with customer timelines and forecasted schedules. This position communicates with appropriate departments to coordinate tasks and to meet customer needs and schedule.

Your Responsibilities

• Review and analyze customer release requirements including completing customer waterfalls to address release fluctuations with customer/sales.
• 100% on time delivery at prescribed window times.
• Provide timely and accurate confirmation of planned shipping quantities and times for customer releases.
• Communicate customer requirements and requirement updates to production, production scheduling and shipping.
• Attend daily production meeting, as required.
• Communicate advance-shipping notifications to customers immediately following shipment departure.
• Prepare appropriate shipping documents including bills of lading, packing slips and customs papers.
• Ensures all records are maintained and accurate and agrees to customer specifications.
• Analyze and reconcile customer/Dortec shipment discrepancies including those associated with cumulative quantity shipped errors, customer returns, defective material.
• Arranges any special freight, (i.e. customer expedites, non-premium shipments, FedEx, UPS, DHL, LTL’s, and etc).
• Submit customer disputes in portals as required (Rating hits and Debit chargebacks).
• Answer customer problem reports/Assessments in a timely manner (Ford SuperG, Honda Trouble reports, Ford DPP, E2 Open, GM MSVP multi-tier supply chain visiblity platform, SPPS, and etc.).
• Upload customer bulletins in Dortec bulletin App.
• Customer container management; submit customer claims for expendable cost recovery.
• Support overall inventory reduction initiative.
• Update LRR (Launch readniness review) on time delivery charts and support LRR meetings as required.
• Review finished goods part numbers for obsolete status and complete obsolescence claims as required.
• Attend all mandatory job related training sessions hosted by OEM’s and Dortec.
• Performs record retention and review/update all work instructions in compliant pro as required.
• Support audits such as IATF/MAFACT and provide evidence as required.
• Complete and align annual MMOG assessment and submit results in customer portals during the annual update period.
• Maintain accurate documentation for shipment and release schedule reconciliation and follow-up.
• Manage customer launch shipments and arrange shipments as per instructions in customer launch bulletins.
• Manage contacts in customer portals and update them as required.
• Provide weekend/holiday/vacation coverage as required.
• Particiapte in Annual Physical inventory.
• Perform annual accum rollback function at year end.
• Perform other duties as required.

Who we are looking for

• Completion of high school or equivalent
• 3-5 years of work related experience
• Previous customer service, or related experience with preference to automotive industry
• CMS/Epicor Experience preferred. 
• Experience with customer portals preferred (Ford DDL/EDDL, Stellantis, Honda, Subaru, BMW, Albatross)

Your preferred qualifications

Accommodations for disabilities in relation to the job selection process are available upon request.

Candidates will be required to complete a Criminal Records Check and, if deemed necessary, a Credit Check as part of the candidate selection process.

What we offer

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.

Site Benefits

• Conveniently close to Highway 404
• Medical and Dental Benefits
• Profit Sharing (EEPPP) and Group RRSP Program
• Company Paid Basic Life Insurance and AD&D
• Corporate Plans for Roger’s Cellphone Data Plans
• Employee Discounts: Auto and Home Insurance, Retail, Restaurants, etc.

Awareness. Unity. Empowerment.

At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.

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