Family Support Service Coordinator (C0256)

Job title:

Family Support Service Coordinator (C0256)

Company

Merchants Quay Ireland

Job description

Job Title: Services Coordinator – Louth/Meath Family Support serviceObjective: To effectively develop, lead, manage and deliver Family Support services in the Counties of Louth and Meath.Report to: Deputy Head of Operations – RegionsPlace of Work: At agreed locations within the Counties of Louth and MeathNature of post: PermanentWorking Hours Full time (39 hours per week)Role SummaryMQI are seeking an experienced and dynamic leader to effectively deliver, build and lead a community-based Family Support service for people impacted by Family drug use in the counties of Louth and Meath. Reporting to the Deputy Head of Operations, the Service Co-ordinator will ensure the smooth day-to-day operation of the various processes that underpin the delivery of the high-quality services. The post holder will need to embody the organisations ambitious and compassionate culture and ensure that there is a high level of awareness of the service provided across the regions and will also carry an individual caseload of clients.Main Responsibilities:Service Delivery & Co-Ordination

• Manage the development and delivery of all day-to-day operational functions of the Northeast Family Support service

• Identify potential gaps or blocks to progression for service users and problem solve in conjunction with other services, ensuring integration, referral pathways and interagency case management, where appropriate

• Ensure the provision of care and support to all service users reflecting a person-centred approach to care.

• Ensure that the services are managed and operated in line with the vision and mission of MQI and in line with requirements as agreed by funding agencies.

• Support the development and delivery of the services using evidence-based models of intervention, and accurate data.

Stakeholder Engagement

• Develop and maintain working relationships with statutory, voluntary and community services within Louth/Meath ensuring there is a high level of awareness of the Family Support Service

• Represent the service on relevant local and regional committees

• Communicate effectively and maintain appropriate accountability to the Deputy Head of Operations Regions, Executive Team, and the Board of Directors.

• Keep up to date with relevant developments in the region

Reporting

• Produce monthly activity reports for Senior Management in line with funding agencies requirements and compile any ad hoc information requests relating as required

• Maintain an up-to-date record on treatment statistics on the Health Research Board’s online National Drug Treatment Reporting System (NDTRS). Ensure team keep up to date with same.

• Report on complaints and compliments received and ensure that the CRM system (Salesforce) is kept up to date by all staff and to provide reports as required.

• Report to the Deputy Head of Operations- Regions for individual support, supervision, performance appraisal and working within the parameters of this role specification.

Quality Service and Standards

• Understand, support, and promote the aims and objectives of the current and future National Drugs Strategies

• Ensure the Health & Safety standards are met and maintained within the service in accordance with MQI Health & Safety obligations.

• Support the team to Implement the National Drug Rehabilitation inter-agency case management process.

• Ensure appropriate MQI policies, procedures, and guidelines are adhered to for the delivery of a highquality service.

• Undertake a periodic review/assessment of care practices in response to service user needs. Incorporate service user feedback processes into service evaluation.

• Manage the allocation of resources across the services, to establish inter-operability across the region when cover is required.

• Become familiar with and ensure that all MQI’s policies and procedures are being adhered to particularly those relating to Health & Safety, HR, Confidentiality, Boundaries, and staff code of conduct etc.

Human Resource Management

• Supervise and support staff, ensuring all relevant documentation is completed, and a consistently high standard of care plans, key working, assessments, and referrals are being carried out in line with the service requirements.

• Deliver support and supervision to all volunteers in the service and encourage the participation of volunteers in the provision of services, ensuring relevant policies and procedures are in place.

• Assess the training and development needs of staff and input to the annual training plan to be agreed with the Deputy Head of Operations- Regions.

• Work with the People and Culture Department in relation to all HR processes including recruitment, performance management, disciplinary processes etc.

• Assist the Deputy Head of Operations- Regions in the ongoing development of the service in line with emerging needs in service provision and Family Support strategies/protocols etc.

Administration

• Ensure appropriate financial controls are maintained in consultation with the Finance Department, support and participate in all audits and/or evaluations.

• Comply with all requirements in relation to all the appropriate paperwork for the service such as client files, accident reports, service user complaints, minutes of meetings etc.

• Manage delegated budget for the service, and track and report on expenditure for the service to the Deputy Head of Operations- Regions.

Family Support Delivery

• To work directly with people who have been impacted by familial/significant others drug and/or alcohol use.

• To provide formal assessment, key working, case management and care plan development supports to family members

• Identify and deliver evidence-based interventions and models of best practice in relation to family support

• Work with all service users, developing professional relationships, gaining their trust and respect and deal with difficult or problematic situations in a sensitive manner and within the framework of the organisation’s policies and record such incidents as appropriate.

• Engage with service users with a person centred approach, exhibiting professional boundaries while ensuring the values and ethos of MQI are upheld

• Monitor and support service users ensuring that all relevant documentation is completed and that links are being made with the appropriate internal and external services.

• Establish and support peer led Family Support Groups in each of the target counties

These duties are a guide to the general range of responsibilities and are neither definitive nor restrictive. From time-to-time, the post-holder may need to undertake other duties commensurate with the post, as designated by the Deputy Head of Operations-RegionsPerson SpecificationRequirements for the role:

• Minimum level 7, 3rd level qualification in Social care/Social studies or in a related field (Essential)
• Frontline management experience in a role which supports the understanding of family members living with substance misuse (Essential)
• Experience of group facilitation (Essential)
• Knowledge of family (parenting) programmes such as Triple P, SFP, parenting plus etc. (Essential)
• Knowledge and understanding of National Drug & Alcohol Strategy and National Drug Rehabilitation Framework (Essential)
• Full Clean Drivers Licence (Essential)
• Knowledge and understanding of evidence-based family support approaches such as 5-Step and CRAFT (Accreditation desirable)
• Experience of setting up/developing programmes in an area and the use community development principles (Desirable)
• Knowledge and understanding of Community Development Principles

WHAT MQI OFFER OUR EMPLOYEES

• Fulfilling and challenging environment
• Competitive salaries
• Sick pay scheme
• Flexible working arrangements
• Minimum 23 days annual leave
• Defined contribution pension scheme (after probation)
• Death in Service (from commencement of employment)
• Line management supervision
• Learning and development programme
• Group VHI scheme
• Paid Family leave
• Education assistance (study and examination leave, scholarship foundation)
• Employee Assistance Programme(EAP)
• Health & Wellness Programme

If you are interested in applying for this role, please click the link below with your up to date CV:MQI is an Equal Opportunities Employer.All roles are subject to Garda Vetting.

Expected salary

Location

Louth – Co Meath

Job date

Fri, 29 Mar 2024 23:54:45 GMT

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