Telecom Analyst

Exciting career opportunities in the language access industry are waiting for you at LanguageLine Solutions. Whether you work in the corporate office, in one of our satellite offices, at our Interpreting Call Centers, or work from home, you can help make a difference in someone’s life every second of every day.

Job Description

Position Title: Telecom Analyst

Reports To: Telecom Manager

Department: Tier 2 Infrastructure

Work Location: Costa Rica (Remote)

Classification: Salary

Position Summary

Responsible for activities involved with aligning vendor products and processes with internal engineering solutions to fulfill project requirements; understand voice and network transport technology as well as vendor order process associated to said voice and network technology and educate internal groups on new services or enhancements develop the circuit order processes to ensure adherence to corporate standards; participate in the development of circuit inventory databases and tools; communicate circuit status and escalate provisioning issues to assigned departments (e.g., engineering, project management, etc.)

Essential Functions/Duties and Responsibilities

• Manage the procurement of telecommunication services through the telecom life cycle.
• Responsible for gathering requirements with Engineering teams from internal customers, requesting quotes and presenting solutions with quotes to engineers and internal customers for decision making.
• Ensures service provider contracts are processed through internal contracts process and issues service orders to providers.
• Manages orders through the provider’s installation process and coordinates with internal teams to insure timely completion.
• Escalates issues with providers to ensure timely delivery quickly.
• Provides timely and detailed installation documentation for installation teams and provides installations support to ensure successful test and turn up.
• Reviews of expiring carrier contracts for renegotiation, re-quote of competitive services or newer technology replacement.
• Provides recommendations to management team for course of action approval, ensures billing is accurate to contracts.
• Employs Telecom best practices in reviews of telecommunications invoices to identify overbilling by providers, audit of services in use to billing and proposes changes in services for optimum expense management, and monitors and enforces service level agreements. Requests appropriate credits and ensures credits are issued on invoices.
• Maintains a report showing the financial impact of contract changes, billing disputes, credit requests and service technology changes.
• Supports Telecom Accounts Payable in insuring appropriate general ledgers are charged for the services, and appropriate accruals are entered on new projects.
• Assist in revenue and expense forecasting related to annual telecom budget and expenditures. Defines scope, budget, and schedule estimates for business telecommunications projects. Accurately tracks budget and schedule estimates to ensure targets are met.
• Support LLS’ Quality Management System (QMS) to continually improve the Division’s processes, procedures, and services; and thereby increase efficiency, productivity, effectiveness, and customer satisfaction.

Qualifications

• 3+ years carrier provisioning experience required.
• Telecom Product Knowledge (e.g., MPLS, Frame Relay, Ethernet, Inbound, and Outbound Voice, SONET, TDM, VPLS) required.
• Familiarity with Carrier Tools (e.g., Business Direct, Compass) preferred.
• Familiarity with Circuit Inventory Systems (e.g., Tangoe, Metasolv, Granite, Rivermine) preferred.
• Proficient in MS Office Suite (Excel, Word, Outlook.)

Typical Physical Activity

Physical Demands

• Constantly involves sitting, using hands to handle or feel, reaching with hands and arms, talking, and hearing.
• Occasionally requires standing and walking.

Physical Requirements

• Must have sufficient manual dexterity type in all Microsoft platforms.
• Able to lift a minimum of 40 lbs.
• Involves light physical activity performing non-strenuous daily activities of a primarily administrative nature.

Typical Environmental Conditions

May be exposed to moderate noise levels (i.e. computers, printers, or light traffic.)

If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact the Corporate Recruiting Team at CorporateRecruiting@languageline.com.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

Compliance with Disability Laws. It is the policy of LanguageLine that qualified individuals with disabilities not be discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. It is also our policy to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. We are prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship.

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)

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